CUSTOMER CARE

WE WANT FANS!
EcoVessel's products are crafted with planning and care to make sure they meet your needs and expectations. We understand, though, that sometimes things aren't perfect which is why all of our products are covered by a limited 100-year warranty.
If you receive an item that is broken or missing a part, please contact us within 3 days of receiving the item, and we will replace that part/item right away.
WARRANTY - SIMPLE, NO FINE PRINT, LAW DEGREE NOT NEEDED
EcoVessel warranties its bottles against manufacturing defects for 100 Years.  
We do have some exceptions that are not covered under warranty: scratches, dents, peeling or chipping paint; damage caused by falls or drops; using a dishwasher or putting in a freezer; ordinary wear and tear to straps, seals, and lids. You must have proof of purchase such as a receipt or invoice from an approved retailer. Our warranty does not apply to items bought at close-outs, stores second hand retailers or discount sites
If there is a defect or damage and it can't be determined if the cause is a manufacturing defect, we are happy to give the customer the benefit of the doubt but will need to charge a shipping fee. Issues such as loss of insulation in bottles over one year will be determined on a case by case basis, if we decide to replace your bottle, we will charge the customer the shipping cost of the new product. In the case of a clear manufacturing defect, EcoVessel will pay for the shipping.
If you think you have a warranty issue, please click here to fill out our support form.
We want this as hassle free as possible, so please include as much information as possible about your issue. Normally, you'll hear from us within 3 business days. 
If the issue was caused by a manufacturing defect and you have a copy of your receipt, we will promptly send a replacement. If the identical product is no longer available, we will send the most similar item possible, with a value equal to the amount you paid.
If you have a receipt from a closeout or discount site which will not accept returns, we'll send a merchandise credit for the amount you paid that you can use on our website but will not be able to send a replacement.