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We're here for you.

At EcoVessel, we’re committed to providing support so you have the best experience with our us and our products. If you have questions about your order, returns, warranty, or product details, our customer care team is here to assist.

Fill out the form below and someone will get back to you within 3 business days. Our regular office hours are Monday through Friday, from 9 AM to 5 PM (EST). Messages received during off hours, weekends & Holidays will be responded to upon return. Observed Holidays include: Labor Day, Memorial Day, July 4th (2 days), Thanksgiving (2 days), Christmas (2 days), New Year's (2 days).

For Return Information, please visit our policy page. To initiate a return please visit our Return Center.

We offer free shipping on orders $49+ in the continental U.S. Orders are typically shipped 2-3 days after being placed. Learn more about our shipping policy.

Interested in EcoVessel for wholesale? Fill out our wholesale inquiry form.

For marketing and press inquiries please reach out to community@ecovessel.com. This email will not respond to customer service requests or questions.